Book a Repair

We are happy to assist with your repair of Hunter Douglas shades, shutters, and blinds. We offer Beyond Shades clients Free temporary paper shades while your shades are not in the window. The temporary shades are available for PICKUP ONLY at our Oakbrook Terrace showroom.

What We Need From You

Complete the repair form and upload an image or video of the issue
Purchased from us: We have your order on file. Please let us know what room and which shade needs repair
Purchased elsewhere: Please include a photo of sticker on headrail or your original Invoice

Please Note:

Repair time frame: 3-6 weeks
Please allow 72 hours for us to return your call.
We will advise if there is a charge to repair or replace your shade when we respond to your request

Is Your Repair a Hunter Douglas Product?

Yes

Answers to FAQs

Repairs, Warranty, Service Visits, Parts, and Installer Visits

If you purchased your Hunter Douglas Window coverings from Beyond Shades:

Within the first year of your initial (first) installation visit, all warranty-related repairs, service visits, installation, and or parts are at no cost to you.
After a year, anything covered under warranty remains at no charge to you when you bring your shade into a Beyond Shades Hunter Douglas Gallery.
- There is a service charge for the installer to come to your home to service your shade at this point.
  - The charge is per visit and is a minimum of $150 ($200 for City of Chicago or over 15 miles from our Oakbrook Terrace Gallery).
  - Additional fees apply including: parking, high ladder, distances over 15 miles from our Oak Brook Terrace Gallery.
- When you deliver your Hunter Douglas shades to our gallery, we cover all costs related to packaging, shipping, and handling your shades for in warranty related repair or adjustments.
- Parts under warranty are free to you including shipping them directly to you when possible. We cover shipping of parts to you.
- Repairs for products covered under warranty remain free to you when you bring your shades to our Beyond Shades Hunter Douglas Gallery.
If your repair is not under warranty, we will inform you of the fees associated with fixing your shade if it is possible to repair.

If you did not purchase your Hunter Douglas Shades from Beyond Shades:

Repairs: We can help you with your Hunter Douglas window coverings repair. We will need your original receipt or a photo of the label in the headrail of your shades. With this information, we will be able to tell you if your shade can be repaired and confirm your cost.
- There is a minimum fee of $150 per shade to repair your shade when you deliver it to a Beyond Shades Hunter Douglas Gallery.
- There is an additional service fee per visit for one of our installers to come to your home. The charge is per visit and is a minimum of $150 ($200 for City of Chicago or over 15 miles from Oakbrook Terrace Gallery).
- Additional fees apply including: parking, high ladder, distances over 15 miles from our Oak Brook Terrace Gallery.

Parts: We can assist you with your Hunter Douglas Parts. The cost for parts starts at $5 per part with a minimum of $15 for parts.

Madora Bond

13:35 06 Aug 22

Scheduling was simple, samples abundant, and selections from which to choose great. I held them in the respective rooms. Measurements were confirmed and installation went smoothly. I love every choice!

Valerie Freberg

00:14 04 Aug 22

Great experience! I love my shades! My home looks very elegant with these shades!

S Gustavson

15:59 21 Jul 22

The wooden blinds we ordered and installed are stunning. So impressed with the design team and their guidance, as well as they're fantastic measuring and install Crews. Was a seamless and hiccup-free process. Would work with them in a heartbeat in the future for any other window covering needs.

Patricia Shymanski

14:55 24 Apr 22

Rachel and Beyond Shades are fabulous to work with. She's professional and a terrific guide through the process of selecting window treatments. The installation was on time and perfect. Rachel is also a great supporter of community activities and we will call Beyond Shades again and recommend the business without reservation.We have continued to rely on Beyond Shades for our window treatments and highly recommend this business.

beth mcinerney

13:09 24 Apr 22

Beyond Shades provided excellent customer service and installation! We were informed regularly thought out the production phase and then the installer was able to get out quickly once product arrived. I've used Beyond Shades several times and am happy to refer them to friends and family.

KHM - Project Salty Frog

12:53 24 Apr 22

The team at Beyond Shades was outstanding at every step of the process. My wife and I knew we needed new window treatments, but didn’t really have a good strategy for what was needed. (My own personal sense of style is not great, andmy much-better half was not familiar with all the offerings). The owner of Beyond Shades, Rachel, personally helped us determine what she thought were 3 preferred options, and came to our home to help assess the situation. After making the selection of Hunter Douglas products (buy the best and only cry once), the installation techs were absolutely top-notch professionals in terms of taking measurements, carefully preparing their work area, and doing the installation with obvious skill and professionalism. You couldn’t ask for better service or products.

Kathy Markham

12:33 24 Apr 22

We have had two separate installs with Beyond Shades over they years - Rachel and her team are phenomenal. Our consults were done at home, so we could really see the samples and colors in context. Installs were always professional and great at figuring out details.We really love our window treatments and recommend Beyond regularly to friends…and now, dear reader, to you as well!

Ihor Redkva

02:13 15 Apr 22

Poor customer service. We came in weeks to get a quote and inquire about drapes and sheer. However, representative in the store did everything she could to not help us. Despite request, we were not helped with selection and were not given a quote. We had to leave with nothing.

Joanne Emrich

18:04 14 Apr 22

I ordered a shade from Beyond Shades for my front door side light. Made the mistake of ordering a non-operable one (my fault). The customer service associates at the Oakbrook location wanted to make it right, and suggested ordering a new one that goes up & down. The installer came and took the first one down carefully, and even puttied the holes. The new one is wonderful, and exactly what I wanted. VERY HAPPY! They were professional, and followed up on if I was satisfied or not. I would highly recommend this store and the blinds they carry. I actually have Hunter Douglas through my entire house, and have never had a problem with them. Even have remote control blinds (up very high) which I love.

Helen Ernst

17:14 15 Nov 21

Extremely pleased with the service, product, and the helpfulness plus kindness of the people who work at Beyond Shades. I would give them. 10 stars if they were on this. Review. I love my new blinds. They are easy to use and look amazing. Thank you Beyond Shades.

Stephanie Clay

02:28 15 Nov 21

The product is high quality and worth the investment. However we were most impressed by the knowledge and communication of our service team! Highly recommend

Laurie Meissner

14:27 28 May 21

Diego knows his craft and is a great communicator and very efficient.

Cheryl Fierke

21:33 17 Feb 21

Beyond Shades has a wide selection of excellent window treatments.The sales people are very knowledgeable and helpful.They kept us informed of delivery dates and instillation times. If they expected to be a little late because of extreme weather conditions, they called to let us know.The installers were extremely courteous, neat, snd careful when installing our sky light shades !I highly recommend Beyond Shades for all needs you may have for window treatments !We received excellent products and service from Beyond Shades. It was very evident that they care about the satisfaction of their customers .

Nathan C

19:47 02 Feb 21

Store was great - the staff is really friendly and helpful walking us through all the options and costs. Their installers were equally knowledgeable and friendly. We were very impressed with Diego's technical knowledge about automated blinds. I would highly recommend Beyond Shades because they are great to work with and fast - order to install was 3 weeks.

david hanni

19:32 27 Jan 21

Great service!Got me a quote quickly and set up installation as soon as they came in. Installer was on time and efficient and the company followed up to make sure we got what we wanted. Would recommend without hesitation!

Katherine Burgess

15:43 16 Jan 21

Beyond Shades is a great company to do business with. This is my third time using their services. They are very competent, caring and have the highest level of professionalism. Their staff is knowledgeable, friendly, & polite. I appreciate & respect their opinion. The installer Diego was efficient and respectful of my home. He measured & installed my latest project & even made it more efficient by installing a hub controlling all the blinds. The work is impeccable and I’m very pleased. From beginning to end Beyond Shades totally met all my needs. Thank you.

Caroline Trembath

17:44 22 Dec 20

I recently had new window treatments installed in our new home, and I couldn’t be happier with how they turned out. I went back and forth on the design, color, and type I wanted across a period of about a month, but the employees at Beyond Shades were patient and helped me find the perfect window treatments for my home. It was especially helpful to go into the showroom/store to see the options up close, and to scale. I would recommend!

Kristy Wagner

15:59 10 Dec 20

Rachel and her team were an absolute delight to work with. Professional, insightful, and a lot of fun! Very happy with the final product and would recommend.

Adam O'Holleran

20:24 05 Dec 20

Great to work with during design, as I had no idea what I wanted, and terrific install. Kept me informed through the fabrication process and was quick, informative, and efficient during installation. Thanks for everything!

Alison Kolb

19:38 18 Oct 20

We recently had Beyond Shades install Vignette Shades in our home. Rachel (1) was very helpful with the selection of the shades. Laura G. was very efficient with keeping us informed on our delivery and installation. Diego, our installer, was great in installing the new shades and also installing the older shades in other parts of the house. Rachel (2) was very helpful with information as customer service. Overall, I'd highly recommend Beyond Shade for your new shades.

Jackie Brown

00:38 23 Aug 20

I am a repeat customer of Beyond Shades. Just as with my initial experience, my expectations were exceeded. The owner, Rachel, did a fabulous job helping me to choose fabric for custom drapes. Given current circumstances with COVID, I was impressed with her flexibility in providing virtual design consultation and supplying by mail samples for me to review.I also had in my mind a specific design concept for one set of windows in my home that I saw online on a design app. When I presented this idea to her she did not hesitate in stating that she could recreate the look. The final product transformed my windows for the better. Also her team of installers led by Kary are phenomenal. They are very attentive to customer satisfaction.From beginning to the end (and everything in between) customer service was top notch. I know the store is managing multiple customers at a time, but you are always treated like you are the only customer in the room! I Highly recommend and I plan on using Beyond shades for my window treatment needs again in the future.

Diana Parker

00:45 07 Aug 20

It was a pleasure working with Rachel & her team. Rachel has been in this business for a very long time and it shows. She really knows her product and was so helpful when making decisions. As a designer I rely on my vendors knowledge and expertise. I would highly recommend Rachel and her team. Bonus... Her showroom has gorgeous fabrics! I'm looking forward to the next project!

Mackenzie Maeder

23:10 22 May 20

Beyond Shades was wonderful to work with! This was our first time buying shades and they took the time to find the right option for our new home. We ordered the shades right before the shelter in place started and even during a pandemic they were fantastic. I got frequent updates on the status on our shades and when they could finally be installed, our installer made sure we felt comfortable/were happy with everything. I’d highly recommend them to everyone! It says a lot about a company who has excellent customer service during a pandemic. Can’t thank them enough! Love the way they make our house feel even more like a home.

Dr. Alyssa Cunningham

18:58 22 May 20

Great virtual consultation, in home measuring, and in home install experience! We got help with picking type and fabric and install was quick and easy! Highly recommend this company!

Gaiva Leoniene

02:05 12 May 20

Great company and great people! It was a pleasure to work with the consultant. Very professional and knows the product very well. The whole process was very quick and efficient. Thank you Virginija for making my house beautiful!

Barbara Keane

18:59 19 Mar 20

From my first visit to the Beyond Shades store all the way through to the installation my experience was very pleasant. Rachel was knowledgeable and professional and offered welcome suggestions. Greg, the installer, was meticulous with his measuring and arrived right on time for the install. I wouldn’t hesitate to use Beyond Shades again! Thanks Rachel!

Yang Su

23:28 07 Feb 20

I cannot say more good things about Rachel and Beyond Shades. Rachel is very nice and patient. Most importantly, she is truly honest! It was very easy and straightforward to do business with Rachel. Of course I shop around as you all do! Rachel was the first one I consulted and she offered me the lowest price. Some other vendors later wanted to match hers but sorry, too late, honesty should be rewarded! And the products and installation were directly from Hunter Douglas that are top notch, needless to mention! I really want to recommend Beyond Shades to everyone, especially to those who live in Chicago downtown! Rachel can save you thousands of dollars for the exact same product comparing to those vendors in downtown! It is definitely worth of the drive to visit her showroom in the suburb!

Noirtraveltea Nita

01:32 03 Feb 20

I absolutely love my Pirouettes and Custom panels from Beyond Shades. Rachel & her team exceeded my expectations. I knew I was in the right hands when I walked into Rachel’s gallery in Oak Brook, and after we briefly talked about my color and style preference, she pulled out several fabric books and as I started going through them I pulled out a few and said, “I LIKE this one & that one”. She said, “let’s keep looking until you LOVE it!” This was her response to everything from rod style/color, finials, panels to pirouette color/texture. And once I thought I knew what I wanted she said great, I’m sending swatches to your house so you can see them in your space before you decide. That was the best advice ever because the panels I thought I liked best are not the panels I ended up with. As soon as I opened the swatch of the one I chose, while standing in the living room, I knew immediately that was the one. Treat yourself or your significant other to new window treatments for Valentine’s Day, Birthday, Mother’s Day or just because!

Loretta Visomirskis

21:13 09 Jan 20

Rachel and her team provide the most sophisticated service to their customers. Rachel works with Kary Sampson, a most amazing virtuoso professional installer whose expertise is unsurpassed. Kary has answers to all your questions! No one can do the measuring and installation like Kary! Thank you for making this experience so smooth and satisfying!

Sheannse Smith

22:48 07 Jan 20

I had a terrific experience with beyond shades. I was looking for a specific blind sold by a specific manufacturer. I did a Google search and found this company. The customer service has been phenomenal. My representative was so patient with explaining my options and what would work best for me. She priced so many options out and have great recommendations. The blinds arrived ahead of schedule. My installer was also terrific. He was friendly, fast and efficient. My blinds are beautiful!!! I love them and have nothing but good things to say about the construction of them. I'm glad Google led me to them. This was a great experience. I would 100% recommend them for customized blinds.

Diane newton

20:02 06 Nov 19

Rachel was excellent to work with. Every appointment was timely. She had honest and helpful suggestions, didn’t oversell, and was very flexible when we wanted to make some changes. She was always available over text to bounce ideas off of, even nights and weekends. Best of all, the window treatments came In super fast and installation was fast and they even helped me fix some other broken blinds in my house while they were here. Highly recommend!

Gail Conwell

23:19 22 Oct 19

Rachel our sales person was extremely professional, knew her product and was very helpful in picking out our shade. Dennis was excellent at measuring and installing Great to work with. Finally, we love the blind. It warms our room and offers both the privacy and openness we were looking for.

Cynthia Helphingstine

23:30 17 Oct 19

I love my new vertical blinds. My salesperson helped me work within my budget to find blinds that are exactly what I was looking for. Setting appointments for measuring and Installation was easy and the installer was professional and answered all my questions. Customer service was fantastic. Lots of notifications of the status of my order and personal follow-up to make sure I am satisfied. Highly recommend.

Laura L

22:46 26 Sep 19

From the moment I stepped into the showroom I sensed selecting my new window treatments would be a great experience. Michelle asked all the right questions to show me options (full size displays), and then helped me to zero in on what really appealed to me. When I was ready, Rachel came to my home with large size samples of the type and color treatments I liked. Again, with all the right questions she helped me make a decision. Pricing was right for my budget so we placed the order. Within a week (a holiday week at that) Kary came by to measure. He answered many questions (again!) and explained how the shades would be installed. They were ordered, and arrived ahead of schedule. Louis was able to install the shades on the same day they called to set a time, and did a great job!From the short start to finish timeline, everyone (mentioned above plus a few others who I talked with on the phone) was wonderful to deal with. I am extremely pleased with the outcome. This is truly a topnotch company, and I highly recommend Beyond Shades in Oakbrook Terrace for ALL your window coverings, you will be glad you did!

Stephanie Wargin

12:57 26 Sep 19

Ordered PowerView Hunter Douglas roller shades for several rooms in my home. Entire process was seamless. Great customer service, from the selection process through installation, even coming back for slight adjustments. Could not be happier with everything.

Brenda Szendroi

13:40 31 Aug 19

Excellent experience beginning to end. I knew I wanted to change from drapes to shades in my Family Room, so I stopped by for information. The Showroom is amazing and the staff friendly and professional. I was sent samples prior to my appointment. At my appointment, the Principal Designer/Owner gave me excellent ideas for window covering. Follow-up was spot on, my shades actually arrived early. Installation was very professional and the shades are perfect. I am very happy with the results and the whole experience.

P J

20:05 27 Aug 19

What an awesome experience with Beyond Shades! Rachel Gregersen provided an in home appointment and came totally prepared to meet any and all needs. So appreciative of her suggestions while at the same time providing that comfortable space allowing me to freely browse through all options without feeling pressured or rushed.I cannot believe the turnaround time from when I placed the order and in a matter of a couple of weeks the installer (also professional) installed everything and it looks gorgeous! I am so pleased and have no reservations as it relates to recommending Beyond Shades!

David Halloran

01:07 20 Aug 19

I moved into a condo and needed a vertical blind for the patio door/window. Several people on a a Facebook group I follow recommended Beyond Shades so I called them to get an estimate. They came out and I picked the one I wanted. They placed the order and a month or so later I had my new Hunter Douglas vertical blind. Was very happy with the whole experience; the selection process and the installation were great!

Pamela Mcnamara

20:53 14 Aug 19

This is the second time I have used Rachel with Beyond Shades with Kary as the professional installer and their service and design work does not disappoint. The initial visit with Rachel to choose window treatments to pull kitchen and den together was fun, and we looked through many options together. She listened to my concerns and thoughts, and steered me in the right direction. After a kitchen redo, I certainly needed some guidance.Today installation is done, and I LOVE LOVE LOVE how the treatments bring the rooms together. I am so very pleased. I may be done with interior decorating for a while now, but will be passing on Rachel's information to all my friends. I cannot say enough good things about the entire experience!August 14, 2019

James Flatley

06:10 11 Aug 19

Rose provided great customer service. Greg did a nice install of the shades and was very efficient. One shade though appears to be slightly uneven.

Bryant Ross

20:33 11 Jul 19

We needed full blinds installations for our new condo quickly, and Beyond Shades was instantly helpful and accommodating. From the initial Q/A on their website where they reached out within the hour, to arranging for a free in-home consultation after our standard work hours when we could be home within a week, to ordering and ensuring the blinds were installed quickly and beautifully the moment the custom blinds came in. Highly recommend, and would definitely use them again for our next home.

Robyn Pretzie

03:23 09 Jul 19

Love, love my new shutters. My second time using this company and both times they were very professional and kept me updated throughout the process what was going on with my order. Both times my shutters arrived 2 weeks from date of ordering them. Very happy with everything!!

Dawn Denon

22:03 27 Jun 19

The staff is friendly and professional. I'm very pleased with the blinds and my cornice. It looks great!

Robert E. Lumpkin

00:11 18 Jun 19

Everything was great, except it took so long to get the construction and installation done. Product is excellent, shopping experience fine, installation first class. It just took too long.

Alan Almoradie

16:40 13 Jun 19

Dealing with Rose and her team was a pleasurable experience not only by her expertise of the products but her follow up and courteous demeanor. Thanks again to the entire team for your business. All the best!

Sean Bentley

22:15 06 Jun 19

Rachel came to our home to assist me with making recommendations for window treatments for our kitchen and family room. I kind of already had an idea of what I wanted but she had other options to choose from as well. She was very professional, engaged and the entire process was flawless. The team kept me in the loop from beginning to end and my window treatments came in earlier than expected in which they contacted me right away. I absolutely love them and highly recommend Beyond Shades.

Anne-Laure Attlan

03:39 24 May 19

I bought blinds for all the windows in our new home and couldn't be more pleased. Having never bought blinds before (this is our first home), I was overwhelmed, but Rachel came and helped us pick blinds for every window. She has a great sense of what the customer likes and what looks good and will function well for every window. And Rose and Victoria (who work at the store) were great too when I had questions and came to visit and check out all the blind styles in person. Lastly, the installation crew was great about contacting and scheduling installation. They were also friendly and helpful answering my questions and making some tweaks of certain blinds while onsite to make sure I was completely happy with my blinds. I highly recommend Beyond Shades if changing one or many windows in your home. And you can't go wrong with Hunter Douglas - best quality window treatments on the market!

EricMikeFionaMaeve Finolan

00:29 24 May 19

Found the hunter Douglas duolite shades online Went into beyond shades showroom and saw them with PowerView and had to have them! Kary the install wizard came out to measure and made a few great suggestions Communication was thorough and efficient I was informed the blinds were in and Kary called the next day to schedule install I love my new power shades and can’t speak highly enough about Rachel and her team!

Laura Mcadam

19:48 04 Mar 19

I hired Beyond Shades to redo my daughter's bedroom and they completely transformed the space into something beautiful and bright. They helped us every step of the way and the installation went very smooth. It turned out better than we expected.Thank you Beyond Shades,Laura McAdam

wil Lewis

15:59 20 Dec 18

The team at beyond shades consulted us on our needs, provided options and most importantly listened to what our goals were. Would certainly recommend!

Kimberly Infante

22:37 16 Dec 18

Rachel, Greg, Victoria and the entire staff were amazing to work with! Rachel came to our home and showed us all their products by placing it on the windows and giving recommendations and suggestions. She was incredibly helpful and helped us pick the perfect shades. They were extremely quick and kept in contact at all times during the order and installation. Highly recommend them!

Shaheen C

01:12 25 Oct 18

Beyond Shades was great from the very beginning! Rachel and Victoria were wonderful to work with and Kevin, who did the installation, was incredibly kind and respectful of my house and family. Highly recommend.

Inga Krueger

17:18 24 Oct 18

I just had two Hunter Douglas shades installed in my office room, and they look really great. Jeremy arrived on time, was very professional, and quickly installed my new shades. Great job and quality!

Elle Zee

14:04 01 Oct 18

I had a very good experience buying cellular shades from here. My sales rep, Rose, was excellent! She was very professional and competent and answers all of my questions and concerns promptly. I would definitely recommend Beyond Shades for your Hunter Douglas window treatments.

Michael Sassack

01:09 06 Apr 18

We ordered carpet for our master bedroom from Beyond Shades and the whole process was smooth and easy. The carpet came earlier than we expected and the installers were very professional. We love how it turned out!

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